Northern Training is an employer responsive organisation and as such will provide a bespoke service to yourselves, which is underpinned by our customer service quality indicators set out below.

• All staff are trained in customer care for our clients
• All staff will take ownership of enquiries from employers and ensure that these are dealt with promptly
• There are dedicated staff linked to individual employers who understand their business needs
• There is a business friendly, responsive, customer focused culture
• Northern Training will identify and track the skills requirements of your workforce and offer training to meet skills shortages using a Training Needs Analysis (TNA)
• Northern Training will work in partnership with you to upgrade the skills of your employees, by developing and delivering learning programmes for your business based on your operational business priorities and improving your competitiveness
• Northern Training staff will continually update their skills and knowledge and are fully aware of the changing demands of commercial and public sector environments
• Northern Training will keep in touch routinely with you, whether or not there is a specific work-based learning opportunity in prospect
• Northern Training will meet with you quarterly to review the quality of its provision and discuss any changes to your TNA